Call back functionality for Contact Center Agent

Hello all,

• We are trying to set up SAP CCtr Call back functionality according to our business request. SAP Contact Center 7.0.9

o We want that call back function to be executed when 2 or more agent from this queue are available.

oDuring communication with customer, call center agent should be able to set a date or time as a Callback option so the customer will be called back at this specified time.

• Does SAP CCtr offer such functionality in a standard way or is any possible way to be developed and how can it be?

Is there any way to be developed or is something that we can not do even with development.

Appreciate very much any help.

Kind Regards